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How 9winz Handles Your Personal Data

At 9winz, your personal data belongs to you — we collect only what we need to run your account, process payments via UPI, Paytm, or PhonePe, and keep…

Data collected only as neededUPI, Paytm, PhonePe transaction privacyYour right to access or delete dataEncrypted storage on every accountClear contact path for all data requests
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9winz How 9winz Handles Your Personal Data
DATA REQUEST CONTACTS

How to Reach Us About Your Privacy

We keep three direct channels open so you can ask questions about your data, request corrections, or ask for deletion.

Email Privacy Team Write to [email protected] with your account ID and the specific data action you need — access, correction, or deletion. We aim to confirm receipt within 24 hours and resolve within 72 hours on business days.
Live Chat Support Open the chat widget on 9winz.club any day between 09:00 and 23:00 IST and ask for the privacy team. The agent will log your request and escalate it directly — no need to write a formal email first.
Help Centre Ticket Log in, go to Help Centre, and raise a ticket under the Data and Privacy category. Tickets are time-stamped and tracked so you can follow progress without having to chase a reply separately.
HOW WE PROTECT YOUR DATA

Data Handling, Cookies, Security and Retention at 9winz

We apply multiple layers of protection to every piece of data tied to your account. Encryption at rest and in transit, strict internal access controls, and regular security checks form the foundation…

Encrypted Account Storage

All account data — name, contact details, payment identifiers linked to UPI or Paytm — is encrypted using AES-256 at rest. Only authorised 9winz systems can decrypt it, and that access is logged and audited regularly to prevent internal misuse.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to see which pages load slowly or break on your device. We do not place advertising cookies or share your browsing behaviour with third-party ad networks. You can clear cookies from your browser settings at any time.

Payment Data Handling

When you deposit via PhonePe, UPI, or Paytm, the transaction is routed through a PCI-compliant payment processor. We store only a masked reference — not your full UPI ID or Paytm wallet number — so even a data breach on our servers would not expose your payment credentials.

Data Retention Periods

Account records are kept for as long as your account is active and for a period afterward as required by applicable financial regulations in India. If you close your account, we will delete or anonymise personal data within 90 days, except where law requires longer retention of transaction records.

Your Right to Request Changes

You can ask us to correct inaccurate data, update contact details, or delete your account data entirely. We verify your identity first — usually a one-time code sent to your registered email — then carry out the change and confirm it back to you in writing within 72 hours.

Third-Party Data Sharing

We share data only with processors necessary to run your account: payment gateways for UPI and Paytm transactions, identity-verification partners, and fraud-detection services. None of these partners are permitted to use your data for any purpose beyond the specific service they provide to us.

Common Questions About Your Privacy on 9winz

Below are the questions we receive most often about data collection, access rights, and how privacy works when you hold an account on 9winz.club. If your question is not listed here, our privacy team is reachable at [email protected] or via live chat between 09:00 and 23:00 IST.

We collect your name, email address, phone number, date of birth, and the payment identifier you use — such as your UPI handle or Paytm-linked number. We also record the device ID and IP address for fraud-prevention purposes. Nothing beyond that is collected at registration.

No. We do not sell, rent, or trade your personal data to advertisers or data brokers. Data is shared only with payment processors like UPI gateways and Paytm, or with identity-verification services strictly needed to run your account.

Email [email protected] from your registered address with the subject line 'Data Access Request'. We will verify your identity with a one-time code and send you a downloadable copy of your account data within 30 days of confirming your request.

Yes. Submit a deletion request via the Help Centre ticket system or by emailing [email protected]. We will remove or anonymise your personal data within 90 days, though certain transaction records may be retained longer if Indian financial regulations require it.

We retain masked payment records — not full credentials — for the period required by applicable financial regulations in India. Once that retention period expires, records are permanently deleted or anonymised so they cannot be linked back to you.

We use session cookies for login continuity and analytics cookies to identify performance issues on your device. No advertising cookies are placed. You can remove all cookies by clearing your browser or app cache; this will log you out but will not affect your account data.

Reach out to [email protected] with a description of your concern and your account ID. Our privacy team will investigate and respond within 72 hours on business days. If you remain unsatisfied, you may escalate to the relevant data-protection authority under applicable Indian law.

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